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EXCURSIONS AND SERVICES

IMPORTANT TO KNOW!

Some excursions for a limited period may be available only from certain regions.

Departure times for excursions may vary. Please check with your TEZ TOUR representative the day before the tour after 18:00.

Early breakfast, late dinner and dry rations (for ALL Inclusive) must be ordered the day before departure for the excursion, no later than 17:00, at the reception of your hotel. Check the availability of these services with your hotel.

When buying excursions, children are given a discount according to age: infants from 0 to 4 years old, children from 4 to 12 years old, 12 years and older - adults. For children under 4 years old, TEZ TOUR excursions are provided free of charge (there are exceptions), a separate seat on the bus and paid services are not included.

TEZ TOUR runs various promotions during the tourist season, including discounts on certain excursions. Check with your hotel representative for details.

TEZ TOUR reserves the right to make changes to the program of any excursion during the entire tourist season. Changes are considered: excursion category, additional services, route, cost and more.

If you do not appear at the appointed time at the meeting point for the excursion, the money will not be refunded.

For all information about the excursion program, check with the TEZ TOUR representative at your hotel.

CANCELLATION PROCEDURE

  1. In case of cancellation of the excursion from the moment of ordering and 48 hours before its carrying out, 70% money back.
  2. In case of cancellation of the excursion from 48 hours to 24 hours before its carrying out, 50% money back.
  3. If the excursion is canceled less than 24 hours before the tour, the money will not be refunded.
  4. If the excursion is canceled due to its transfer to another date (weather conditions, technical reasons), the money will not be returned. The client has the right to postpone the ordered excursion to a date convenient for him or exchange it for another excursion. Money is refunded only in case of early departure of the client (departure earlier than the new date of the excursion).
  5. In case of cancellation of an individual excursion, the money will not be returned. The client has the right to postpone the date of the individual excursion only 48 hours before the start of it.
  6. If the excursion was canceled for health reasons, then a full refund is made only with a doctor's note. In this case, the refund is made only to the client in whose name the doctor's certificate was issued. If a child (under 18 years of age) falls ill, then the refund is made to the child and 1 adult. Exceptions are excursions with payment for additional transport (ferry, plane, etc.). In this case, the entire amount will be refunded, except for the cost of the ordered ticket. If the excursion is canceled 2 hours before the scheduled pick-up time from the hotel, the money will not be refunded.
  7. Under any circumstances, a refund upon cancellation of the excursion is not possible without returning the excursion voucher to the TEZ TOUR representative (the voucher that the client receives when purchasing the excursion, all copies).

RENTAL CAR CANCELLATION PROCEDURE

1. If the client has paid the full amount for the rental when booking, then:
a) In case of cancellation of the car rental (from the moment of ordering and 48 hours before the appointed date), money back: 70%.
b) In case of cancellation of the rental (from 48 to 24 hours before the appointed date), refund: 50%.
c) If the rental is canceled (less than 24 hours before the appointed date), the money will not be returned.

2. If the client did not pay the entire amount for the car rental, but left a deposit, if the car is canceled, the deposit is not refundable.

3. The client has the right to postpone the date of car rental to a date convenient for him by notifying the TEZ TOUR representative or the car rental company at least 24 hours before the appointed date.

4. If the client is not satisfied with the car provided, then he has the right to replace the car or transfer the rental to another date convenient for him.

5. If the car rental company provided the car with a delay, then the client has the right to postpone the rental to another convenient date, without additional payments. In this case, the money will not be returned.


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